FAQ's from our customers
What distances do you cover?
Our fleet operates from the Pennines to the Chilterns, the Welsh borders and covering the majority of the East Midlands.
Do you charge a call out fee?
No. We don’t charge a call out fee and all of our fees are included in the price you are quoted upon enquiry, including collection and disposal (unless otherwise stated).
What time slots do you operate?
Our office hours are 8:00 – 17:00, but our fleet are out on the road from 6:00 – 17:00. Where possible, we will allocate a time and inform you of this upon booking.
Do I have to prepare anything for your arrival?
There’s no need to prepare anything. We have it all covered. All we do ask is that there is good access to the required access points in order to be able to empty the waste.
What do you need to know from me?
We need three key pieces of information:
- Accessibility information – Is there good access? How far from the driveway/road is the manhole etc.
- Volume – How much does your tank hold or how much do we need to remove (if a commercial or Hazardous Waste customer)
- Frequency – How often do you require your waste to be removed? This could be annually, bi-annually or even daily, depending on the type of job.
What is the difference between septic and hazardous waste?
Septic waste is sewage from domestic and commercial properties whereas hazardous waste is or contains elements such as oil/water. Hazardous waste tends to only be from interceptors from commercial properties.
Where does my waste go?
Sewage and waste from domestic properties gets discharged at a registered Seven Trent Water site which is then processed and put back into the water system. Interceptor and Hazardous waste goes to specialised disposal points, depending on what it contains and what is required to process it.
How do I know when my septic tank needs emptying again?
The first signs of knowing when your tanks needs emptying are when you flush the toilet or let water down the drains, they ‘gurgle’ and comes back up the pipe.
We are also on hand to be able to give you a courtesy call to book in an empty depending on the frequency and volume of your tank.